When I joined the Reach Local “Quote to Cash” team I was given a few templates from my predecessor.
Within a day or two of review it was decided we would start fresh. As I was presented with a general overview for the current sales flow the picture started to come into focus. My task would be to combine 4-5 predicated web tools, a series of paper work, and a few phone transactions into a single web based application that worked on mobile first.
Goal: The mantra of the team, based on the current time to place an order, was “10 days to 10 minutes”.
I am proud to say we were successful at our task.